FAQ

Q: WHEN WILL I RECEIVE MY ORDER?

A: SHIPPING TIMES CAN VARY. ALL COFFEE IS TYPICALLY ROASTED AND SENT OUT WITHIN 3 DAYS OF ORDERING. COFFEE GEAR MAY TAKE ANYWHERE FROM 1-3 WEEKS DUE TO SOURCING OF SOME PRODUCTS. WE WILL HAVE PROVIDED YOU WITH TRACKING INFO FOR BOTH COFFEE AND OTHER PRODUCTS IF YOU HAVE TWO SEPARATE PACKAGES. IF NEEDED, FEEL FREE TO EMAIL US AND WE WILL HELL YOU WITH WHAT WE CAN!

Q: IS YOUR COFFEE FAIR TRADE?

A: WE SOURCE THE MOST FAIR TRADED COFFEE WE CAN, BUT WE ALSO FOCUS MORE ON AN INTERNAL SET OF STANDARDS. THE MAJORITY OF OUR COFFEES ARE SOURCED BY TEAMS AT ORIGIN THAT WORK WITH PRODUCERS TO IMPLEMENT THE "VOLCAFE WAY". IT’S A SYSTEM DESIGNED TO MAXIMIZE FARMER PROSPERITY WHILE ENSURING ENVIRONMENTAL AND SOCIAL INTEGRITY (BECAUSE WHEN FARMERS AREN’T EARNING ENOUGH MONEY TO FEED THEIR FAMILIES, IT’S HARD TO TALK TO THEM ABOUT PROPERLY RECYCLING WATER, FOR EXAMPLE). THE GOAL IS WIN-WIN: PRODUCERS ACHIEVE HIGHER QUALITY COFFEES AND INCREASED FARM YIELDS, WHICH IMPROVE THEIR BOTTOM LINES AND ALLOW MORE HIGH QUALITY COFFEES EXIST FOR US TO BRING IN..

Q: WHAT DO YOU FLAVOR WITH?

A: WE FLAVOR WITH FOOD GRADE FLAVORING EXTRACTS/CONCENTRATES. WE TRY AND SOURCE THE MOST NATURAL AND HIGHEST QUALITY FLAVOR EXTRACTS AVAILABLE. WHILE MOST FLAVORS ARE ALL NATURAL, SOME, OBVIOUSLY, ARE NOT.

Q: WHAT IS YOUR RETURN POLICY?

A: WE ACCEPT RETURNS IF UNUSED AND UNOPENED. WE ARE NOT RESPONSIBLE FOR LOST OR BROKEN ITEMS, BUT WE WILL DO OUR BEST TO HELP MAKE IT RIGHT. PLEASE REFER TO OUR RETURNS POLICY FOR FURTHER DETAILS.